What happens if my mobile proxy goes down?

Before that, though: most proxies reported as dead are alive. Three minutes of checking usually beats waiting for a reply, so start here.

Rule out your own configuration first

1. 1.Do the protocol, port and username all come from the same row? Mixing an HTTP port with a SOCKS5 username fails instantly and looks exactly like a dead device. Both sets of credentials are issued separately — use one set or the other, never halves of each.
2. 2.Was the password copied whole? A trailing space picked up on copy is the second most common cause.
3. 3.Is your tool actually routing through the proxy? Hit a plain IP-check endpoint. If it returns your own address, the traffic never reached the proxy at all.
4. 4.Is it the proxy or the destination? If an IP check works but one particular site does not, the proxy is up and that site is refusing the address — a different problem with a different fix.

Then rotate once, as a diagnostic

If the line answers but a target is challenging you, pull a fresh address from the carrier and try again. One rotation tells you whether the problem is the address or the device. Do not rotate repeatedly — it rarely helps and it can hurt; how to rotate a mobile proxy IP explains why.

Report it with the details that speed it up

Email [email protected] with the proxy in question, the protocol you were using, roughly when it stopped, and what you see instead — a timeout, a refused connection, or an authentication error. Those four things are usually enough to tell a device fault from a configuration one without a round of questions.

What you are covered by

Not satisfied? Full refund within 24 hours of purchase, no questions asked. And if your proxy is down and we can't fix it within 24 hours, you're refunded whenever that happens — not just in the first day.

The second half is the part that matters here. A guarantee that only lives for one day is no use on day nine of a monthly plan, so this one has no expiry: if the proxy is down and it cannot be fixed inside 24 hours, the refund applies then. Can I get a refund on a mobile proxy covers how refunds are paid out.

Why a proxy can go down at all

These are physical handsets on live carrier networks, not virtual machines in a rack. A device can lose signal, a carrier can have a bad afternoon, and neither is something a provider can promise away honestly. What can be promised is what happens next — a fix, or your money back — which is exactly why the guarantee is written the way it is instead of as an uptime number nobody can verify.

It is also why the line is dedicated to you: when one device is one customer, a fault has one owner and one fix, rather than a pool quietly routing you somewhere else and hoping you do not notice.